Cartridge Return Made Easy

Recycling your used PlanetCare cartridges is a vital step in our mission to reduce microplastic pollution. Returning your used cartridges ensures they are processed sustainably, minimizing waste and maximizing the planet's health. We've streamlined the process so you can continue making a positive impact effortlessly.

For EU, US & Worldwide Customers

Returns are handled by FedEx.

Returns are handled by PlanetCare, ensuring a smooth and reliable process wherever you are. Simply request a prepaid shipping label using the form below.

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For UK Customers

Returns are handled via Royal Mail.

We’ve partnered with a local UK partner to make the process even more sustainable. Thanks to our growing PlanetCare community in the UK, we’ve established this partnership to reduce shipping emissions and support local efforts.

REQUEST A PICKUP

Frequently asked questions

Returning your used cartridges is simple and part of our closed-loop system 🌍♻️. Here's how:

✅ Once you've installed your last new cartridge, it's time to send the used ones back.

✅ Every package (except for the UK) includes a prepaid FedEx return label. Just place the used cartridges back in the box, attach the label, and either:

  • Call your local FedEx courier to schedule a pickup, or
  • Drop the package off at your nearest FedEx location.

📦 Need help or don’t have the label?
No worries—just fill out this form, and we’ll schedule the pickup for you.

You can also email us at support@planetcare.org, and we’ll take care of the rest.

🇬🇧 UK Customers:
Please use this link to create your own Royal Mail return label.

THANK YOU FOR BEING PART OF THE SOLUTION! 🙌

Stopping the fibers from going down the drain and into the environment is only the first step. We offer a circular service and by returning the used cartridges you help us close the loop.

All returned cartridges are refurbished and used again.

This way we greatly reduce the waste that would otherwise be generated, and greatly improve product sustainability.

To ensure safe and secure shipping:

  • Place the used cartridges in their original box to keep them secure.
  • If the original box is unavailable, use a sturdy alternative.
  • Seal the box securely with tape.
  • Attach the prepaid shipping label provided, making sure it is clearly visible.

If you’re unsure about packaging, feel free to contact us—we’re happy to help!

Yes! Return shipping is always free, regardless of your location. Simply request a prepaid shipping label, and we’ll cover the costs.

If you’re on a PlanetCare Auto-Refill Subscription or have a PlanetCare Starter Kit GOEasy, we’ll automatically send you new cartridges when you create a return label. No need to worry about running out—we’ve got you covered!

No. You should not open or attempt to renew the cartridge in any way as this will result in the release of captured fibres. The filtering media cannot be renewed and must be professionally removed, disposed in a controlled way and replaced before a cartridge can be used again.