Cartridge Return Made Easy
Recycling your used PlanetCare cartridges is a vital step in our mission to reduce microplastic pollution. Returning your used cartridges ensures they are processed sustainably, minimizing waste and maximizing the planet's health. We've streamlined the process so you can continue making a positive impact effortlessly.
For EU, US & Worldwide Customers
Returns are handled by FedEx.
Returns are handled by PlanetCare, ensuring a smooth and reliable process wherever you are. Simply request a prepaid shipping label using the form below.
For UK Customers
Returns are handled via Royal Mail.
We’ve partnered with a local UK partner to make the process even more sustainable. Thanks to our growing PlanetCare community in the UK, we’ve established this partnership to reduce shipping emissions and support local efforts.
Frequently asked questions
After you’ve installed your last new cartridge, schedule a courier pickup of your used cartridges.
You can also send us an email at support@planetcare.org and we will arrange it for you.
Stopping the fibers from going down the drain and into the environment is only the first step. We offer a circular service and by returning the used cartridges you help us close the loop.
All returned cartridges are refurbished and used again.
This way we greatly reduce the waste that would otherwise be generated, and greatly improve product sustainability.
To ensure safe and secure shipping:
- Place the used cartridges in their original box to keep them secure.
- If the original box is unavailable, use a sturdy alternative.
- Seal the box securely with tape.
- Attach the prepaid shipping label provided, making sure it is clearly visible.
If you’re unsure about packaging, feel free to contact us—we’re happy to help!
Yes! Return shipping is always free, regardless of your location. Simply request a prepaid shipping label, and we’ll cover the costs.
If you’re on a PlanetCare Auto-Refill Subscription or have a PlanetCare Starter Kit GOEasy, we’ll automatically send you new cartridges when you create a return label. No need to worry about running out—we’ve got you covered!
No. You should not open or attempt to renew the cartridge in any way as this will result in the release of captured fibres. The filtering media cannot be renewed and must be professionally removed, disposed in a controlled way and replaced before a cartridge can be used again.